PRIVACY POLICY

At Ru’Nako Collective Journals (“we”, “us”, “our”), we are committed to maintaining the trust and confidence of our community. Protecting your privacy and personal information is important to us.

We want to be clear: we do not sell, rent, or trade email lists or personal data to other businesses for marketing purposes. This Privacy Policy explains when and why we collect personal information, how we use it, the limited circumstances in which it may be shared, and how we keep it secure, in accordance with the New Zealand Privacy Act 2020.

We may collect and store the following personal information:
a) Information required to create an account or place an order, including:

• Full name

• Email address

• Telephone number

• Delivery and billing address

b) Details of any purchases, orders, or enquiries you make through our website
c) Billing information (note: payment details are processed securely by third-party payment providers and are not stored by us)
d) Any additional information you provide through forms, emails, subscriptions, or other interactions with our site

Our Privacy Policy addresses these types of issues: the types of information our website is collecting and the manner in which it collects the data; an explanation about why is our website collecting these types of information; what are the website’s practices on sharing the information with third parties; ways in which visitors and customers can exercise their rights according to the relevant privacy legislation; the specific practices regarding minors’ data collection; and much much more. 

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AUTOMATED INFORMATION COLLECTION

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When you visit our website, we may automatically collect certain information, including:

• Browser type and operating system

• IP address

• Referring website

• Pages viewed and time spent on the site

This information is used to:

• Understand how visitors use our website

• Improve our content, products, and user experience

• Analyse website performance and trends

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COOKIES

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4.1 What are cookies?

Cookies are small data files stored on your device that help websites function properly and improve user experience.

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4.2 Types of cookies we may use:

• Strictly necessary cookies
  Required for website functionality such as shopping cart and checkout processes.

• Performance & analytics cookies
  Help us understand how visitors interact with the site (e.g. Google Analytics).

• Functionality cookies
  Remember your preferences such as language or location.

• Marketing & advertising cookies
  Used to show relevant content or promotions via platforms like Meta (Facebook/Instagram) or Google Ads.

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4.3 Third-party services we may use:

• Email communications, back-in-stock alerts, abandoned cart reminders

• Google Analytics – website performance and usage insights

• Google Ads / Meta Ads – marketing effectiveness and audience insights

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These services may place cookies on your device in accordance with their own privacy policies.

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Managing cookies

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You can choose to disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.

By continuing to use our website, you consent to our use of cookies unless you have adjusted your browser settings.

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HOW WE USE YOUR PERSONAL INFORMATION

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We collect personal information to provide a smooth, secure, and personalised experience.

We may use your information to:

• Process and fulfil orders

• Communicate with you about your purchases or enquiries

• Improve our products and services

• Analyse website performance and customer behaviour

• Send marketing communications (you may unsubscribe at any time)

• Prevent fraud and protect our website

• Comply with legal obligations

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6. SHARING YOUR INFORMATION

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We may share your personal information with:

• Trusted service providers (e.g. payment processors, delivery partners, email platforms)

• Government or regulatory authorities, where required by law

• Business partners in the event of a business sale, merger, or restructure

We do not sell your personal information.

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7. LINKS TO OTHER WEBSITES

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Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies separately.

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8. SECURITY & STORAGE OF INFORMATION

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We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

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However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

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Your information may be stored or processed by trusted third-party service providers located outside New Zealand. Where this occurs, we take reasonable steps to ensure your data is protected in line with New Zealand privacy standards.

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9. YOUR RIGHTS UNDER NEW ZEALAND PRIVACY LAW

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Under the Privacy Act 2020, you have the right to:

• Access your personal information

• Request correction of your personal information

• Request deletion where legally permissible

• Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the details below.

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10. MARKETING COMMUNICATIONS & OPT-OUT

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If you subscribe to our emails, you can unsubscribe at any time by:

• Clicking the “unsubscribe” link in our emails, or

• Contacting us directly at hello@runakocollective.com

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11. CONTACT US

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If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Ru’Nako Collective Journals
hello@runakocollective.com

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12. CHANGES TO THIS PRIVACY POLICY

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We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately upon publication. Continued use of our website constitutes acceptance of the updated policy.

If you are located in the European Union (EU) or European Economic Area (EEA), Ru’Nako Collective Journals processes your personal data in accordance with the General Data Protection Regulation (GDPR).

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Your rights under GDPR include the right to:

• Access the personal data we hold about you

• Request correction or updates to your personal data

• Request deletion of your personal data

• Object to or restrict how we process your personal data

• Request a copy of your personal data (data portability)

• Withdraw consent for marketing communications at any time

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We process your personal data only where we have a lawful basis to do so, including:

• To fulfil a contract (such as processing your order)

• With your consent (such as email marketing)

• To comply with legal obligations

• For legitimate business interests that do not override your rights

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You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our emails.

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If you wish to exercise any of your GDPR rights, please contact us at:

hello@runakocollective.com

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You also have the right to lodge a complaint with your local data protection authority if you believe your data has been handled improperly.